Comments on: Would You Pay For Support?

By: redwall_hp

redwall_hp — Sat, 11 Jul 2009 18:57:02 +0000

What kind of support queries do you commonly have? If bug reports didn't cost you a cent, but other queries, such as customization help cost a one-time fee of, say $20-40 for an immensely useful plugin you just couldn't blog without, would that sit well with you?

By: Michael Martin

Michael Martin — Sat, 11 Jul 2009 12:08:40 +0000

Would be more than happy to pay for the other extra features, that still sounds like the best plan to me!

By: Dean Saliba

Dean Saliba — Sat, 11 Jul 2009 10:43:57 +0000

Absolutely not.

Some might be happy to pay but I'm tight.

By: redwall_hp

redwall_hp — Fri, 10 Jul 2009 17:41:30 +0000

I guess it's a good idea that my plains include other…extras besides support, then.

It's probably not too much of a stretch to assume that a lot of other people have the same opinion as yours.

By: Michael Martin

Michael Martin — Fri, 10 Jul 2009 11:43:44 +0000

I would pay if I had a problem and couldn't find a solution elsewhere.

But to be honest, I wouldn't pay until I actually did have a problem. And with most plugins, the only problems I tend to come across are that the plugin hasn't been updated in forever, and in that case, I'd probably be nervous about paying for possibly non-existent support if the author has just vanished