Comments on: VPS.net Review

By: james

james — Wed, 02 Mar 2011 12:46:50 +0000

VPS has no customer service and our website is down almost daily. never do they respond to complaints or deal with the issues. Would not use the company again on the basis of how they deal with our site.

By: plestus

plestus — Thu, 11 Nov 2010 01:09:14 +0000

Linode. And never looked back. 6 months, not a problem. And I am running some pretty bleeding edge stuff that tends to go bad often. Better wiki, better structure. They are like the In n’ Out of cloud hosting: They don’t have CDN, they don’t have Daily Nodes (though the concept itself is an oxymoron….ANY node is a daily node if you want it to be), little advertising, but their stuff WORKS….I only needed to talk to tech support ONCE and that was for an issue with may account in their forum, not their products. Stackscripts FAR better than their pre-package stuff.

These British ruskies suck the sweat out of a dead man’s balls. They even manage to screw up West Host, which up until they got bought by the UK Group NEVER had a problem. Since then….forget about it.

By: Jenni

Jenni — Thu, 11 Nov 2010 01:01:27 +0000

I’m so surprised to see positive reviews here posted on Nov 10, 2010. I spent my entire day today chasing after VPS for any type of response or customer service help from them. In the process, I have only discovered incredibly negative reviews online, and Twitter is exploding with angry, frustrated, disgruntled customers. VPS is responding to these people with snarky, sarcastic, belittling remarks – in a public forum no less, as opposed to responding privately to pleas for help (or, better yet, actually helping).

After experiencing a major crash with our last hosting company, we were directed to VPS.net, and our developer handled the migration (he is very experienced in managing a VPS). Since then, we’ve experienced random lag and slowness on the site. Today was the worst by far, and then suddenly our site went down for no reason. VPS does not even provide a phone number – you have to open tickets, email, and then wait. I have not heard from them in over FIVE HOURS. Customers are panicked about their sites having been down for over 15 hours. The downage is already unacceptable, the lack of communication adds insult to injury, and the fact that the existing communication is rude is appalling. It is, by far, the worst customer service I have ever experienced, from any company. Incredibly disappointing.

We will be leaving VPS ASAP, along with what seem to be a majority of their customers on Twitter.

By: Matt

Matt — Wed, 10 Nov 2010 20:55:39 +0000

You’re probably right about that. I’ve had good experiences so far, except for a DDoS or two that were mitigated fairly quickly. Pretty much any server instability I may have is just misoptimizations on my part.

By: Dave

Dave — Wed, 10 Nov 2010 20:10:58 +0000

I’ve had fantastic experience with VPS.NET – I think a lot of the complaints are from people who don’t really understand what they are buying. If you don’t know how to set up a server from scratch then buy a ready made web-hosting service. The uptime has been fantastic aside from a DoS attack that took everyone out for a few hours.

The whole system is very flexible and the nodes appear to run very fast – my site does lots of intensive video and image processing and runs well with just a couple of nodes.

By: More on VPS.net Review | Vpsnet's Blog

More on VPS.net Review | Vpsnet's Blog — Mon, 06 Sep 2010 09:20:11 +0000

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By: Vps.net Review by Webmaster Source | Vpsnet's Blog

Vps.net Review by Webmaster Source | Vpsnet's Blog — Sun, 05 Sep 2010 10:16:03 +0000

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By: Ray

Ray — Thu, 02 Sep 2010 02:37:59 +0000

My experience was similar to everything you just said. Props for hitting the nose. I was going to write a comment, but now I don’t have to. Thanks.

By: lotfi

lotfi — Mon, 23 Aug 2010 05:12:09 +0000

After 3 weeks, I learned how well they perfected shortening their responses to every support ticket I submitted.
Better not ask more than one question per ticket, their techs wont read more than one question per ticket. Those one short-answer-span per ticket were barely helpful and waisted 3 weeks of my life before i decided to move on. I’m left to guess if they meant to answer the first or second point in my ticket…Hell they found a way to answer half of one sentence question.
Two weekends out of three, their (24/7) support answered Monday questions submitted on Saturday. On other days you might submit a ticket and hope for your answer from an acceptable 15 mn. to two hours later. so an open ticket will run for days. No matter how frustrated you are, their short answer is always canned in a preformatted nice “On your own. Go away.”
The pre-sale “we’ll guide you step by step is a stretch of pure BS that left me in frustration for lack of satisfying support answers.
Now I was not ready for VPS and should have prepared myself or paid for their 99/month support but I wanted to push my self to learning the ins and outs of moving a site to this VPS. In the end I went back to shared hosting until further notice. That will come when i’m personally linux ready or my sites’ traffic justifies a managed support at a 99$/month.

By: Joseph M

Joseph M — Fri, 20 Aug 2010 20:41:55 +0000

I have been using vps.net for more than a month, and honestly, I like the service. I started moving all my websites to vps.net and customer service is good comparing with other customer services. Response time is less than half day so it is very good customer service.

Downtime! I experienced it once only and it took around 2 hours and didnt experience anything since.

I like vps.net and specially customer service, and their reponse time! and also there help.

No complains here at all