Overselling: Web Hosts’ Little “Secret”

You’ve probably seen the amazing web hosting deals offered by companies like BlueHost, HostMonster, and LunarPages. The claim to offer something like 300GB of storage, and 3000GB (3TB) of bandwidth for the low price of $7/month (or similar).

Do you really think that’s possible? Looking at storage space alone, a 500GB Hard Drive costs $150. Do the math, no one can afford that. You’re paying $7/month for your hosting account ($84/year), right? Now, you’re buying what’s called shared hosting. For $7/month you have access to a small slice of a server’s resources. There are probably 100 other websites hosted on the same computer as you. So, that would mean that computer would need 30000GB of storage (300GB x 100 users). That’s 30 Terabytes, or 60 of those 500GB hard drives! There’s no way any webhost could afford that, and there’s no way their servers would accept that much storage.

So what’s going on? The hosts are overselling. Your electric company does the same thing. The servers have a certain amount of storage, say 1000GB (two 500GB hard drives). Though there’s only 1TB total, they go and tell everyone they’re getting 300GB. The company figures that no one is going to use all of the storage they’re allotted, and puts 100 sites on the same machine. So, theoretically you could hit that 300GB mark, there just would be less storage available for everyone else. The trouble is, you can’t hit the 300GB mark. The company puts a little clause in the hosting contract that says your service can be cut-off for “excessive use of resources.” Basically, they say “knock it off!” whenever you use “too much” storage. Of course, only the hosting company knows what the cutoff point is. It could be 20GB or even 5GB. It’s legal, because you agreed to it when you paid for their service.

The same goes for bandwidth. The hosting company may claim 3000GB, but are you really getting that? No. They’ll likely cut-off your service when the CPU cycles your site is consuming goes beyond a certain point. As the visitors flood in (like when a blog post you wrote gets Dugg), your CPU usage will increase. This is a nice excuse for the host to cut your service, as it doesn’t draw too much attention to your service.

Pretty much every host on the planet oversells, but some do it more than others. But what if you need a ton of storage and bandwidth? What do the bigger sites do? You have a few options, but be prepared to hand over some cash. Just note that if you’re starting a new site/blog you probably won’t run into the overselling problem, but when it grows you may need to look at different hosting options. Here are your options:

  • A Small Orange: ASO offers quality shared hosting for those who want to avoid the reselling game entirely. I’ve been hearing a lot of good comments about ASO lately, and they seem like a great host. They have plans for nearly everyone. From the $25/year “Tiny” plan to the $30/month ($360/year) “Super” plan.
  • VPS Hosting: A VPS, or Virtual Private Server, is like shared hosting in the fact that there’s more than one site per server, but the similarities end there. With a VPS, there are much less people on the server, you have root access generally, and you can even resell unused space to other people. RapidVPS seems to have some good options, and I’ve been considering them for a new project of mine.
  • Dedicated Server: How would you like to have a whole computer dedicated to hosting your website? This is what the big web companies like Yahoo do (though they use more than one computer in a Server Cluster), and it isn’t cheap. You’re looking at $99/month or more (generally more). 1and1’s Root Servers are allegedly good, though some people have complaints about the Managed Servers.

Well, hopefully I’ve done an adequate job at describing web host overselling. It’s not entirely easy to put to words.


9 Responses to “Overselling: Web Hosts’ Little “Secret”” (Comments RSS)

  1. Marco Ruelicke.net
    5:31 pm on September 23rd, 2007

    Interesting. First time I heard about this. Fortunately my hosting company isn’t overselling, I just checked the contract to make sure because I’m using a shared hosting deal and got a bit worried.

    Thanks for pointing that one out, I’ll stay alert on this when I change my hosting plan/company, which won’t happen any time soon anyway…

  2. Matt
    10:20 pm on September 23rd, 2007

    I’ve been having a discussion about this here. When I found out about the overselling, it made sense, but I was a little surprised. It’s no big secret, though. Just Google “overselling” and you’ll get a lot of results.

    Here are a few good links from Google:
    http://hostingfu.com/article/a.....-out-there
    http://www.theserverpages.com/.....ling?.html
    http://en.wikipedia.org/wiki/Overselling
    http://www.discountdomainsuk.c...../6/293/0/1

    Also, the Web Hosting Talk forum is a great place to research hosts. I use them a bit. http://www.webhostingtalk.com/

  3. Imar
    7:31 am on September 25th, 2007

    Hey Matt, cool article! I added a link at the bottom of my post.

  4. Matt
    10:09 am on September 25th, 2007

    Thanks for the link!

  5. Trackback: Choosing a Webhost » Webmaster-Source
    6:43 pm on February 19th, 2008

    [...] whether they do or not, so ignore this statistic. You want, if possible, a host that doesn’t oversell, though for a starting website you may not need to worry about this until the site grows. Pay [...]

  6. Blue Gravity
    6:09 pm on March 5th, 2008

    We at BlueGravity.com have never oversold bandwidth or hard drive space. While it may seem you are getting a better deal with some hosts that advertize a gazillion gb of space and bw for $10/mo, I dare you to use that space and see what happens.
    We never over sell. Never have, never will. This keeps our servers running smoothly all the time with almost no downtime. Most of our virtual hosting servers have been up for years without any (unscheduled) downtime, and when down for scheduled things like upgrades repairs etc, its no more then 5 minutes.
    If you are looking for one of the few honest hosts left check out http://www.bluegravity.com, or give us a call at 1-877-8-HOSTING. You can even ask for me, Tim, and I’d be glad to talk to you.
    Timothy J. Biggs
    Blue Gravity Communications Inc.

  7. Matt
    8:00 pm on March 5th, 2008

    “While it may seem you are getting a better deal with some hosts that
    advertize a gazillion gb of space and bw for $10/mo, I dare you to use
    that space and see what happens.”

    Well said.

    And by the way, Blue Gravity looks good. The plans, at a glance, have the look of an honest host. I may have to look closer sometime.

  8. Trackback: MVH Media » Blog Archive » Recommended Web Hosts
    12:21 am on June 6th, 2008

    [...] compared to others, they claim that you’ll get every megabyte, unlike with other hosts that oversell, promising terabytes of storage and not delivering. Their servers are very fast, as a visit to [...]

  9. Trackback: NoDaddy.com - Exposing the Many Reasons Not to Trust GoDaddy with Your Domain Names | Webmaster-Source
    6:43 am on July 4th, 2008

    [...] alone is bad. We all know that shared hosting is oversold, but GoDaddy seems to be on the extreme end of overselling (though Dreamhost is real bad about it [...]

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