Suppose a major WordPress plugin, such as WP Super Cache, All in One SEO pack or insert-name-of-your-favorite-plugin, decided to go the paid support route, would you pay? If they offered the plugin for free, but sold an optional package with some extras as well access to one-on-one tech support, would you go for the paid option? How much would you be willing to pay? (Obviously it would depend on the plugin…)
Theme developers have already started to establish businesses doing this, and I don’t think plugin developers are far behind. I’ve been considering this strategy a bit lately, and I know Joost de Valk has been as well. The question is: How profitable would such a move be?