I have hosted Webmaster-Source, along with my other websites, on VPS.net since September of 2009. It has been an excellent experience overall, and has provided me with an opportunity to get my hands dirty and gain some hands-on experience configuring and maintaining a web server.
Their cloud system has been solid, with the only unscheduled downtime (that wasn’t my fault!) being a brutal Denial of Service attack that occurred a couple months after I signed up. I love the scaling features and flexibility they offer, and their support has been excellent so far. Tickets are answered quickly, their on-demand “here’s some money, please fix this for me” service is a lifesaver, and they constantly monitor their Twitter account and forum.
Two years later, I finally finished ironing the kinks out of my setup. I’m running the tiny and lightning-fast NGINX server, which servers PHP scripts through php-fpm. It uses very little RAM compared to the usual Apache setup that is the de facto standard. There’s still room for further optimization, but I’m very pleased with what I have so far.
I have to wonder: why do so many people have an issue with them? They’ve provided nothing but stellar service to me, and other bloggers who have voiced their happiness with VPS.net. I’ve noticed a recurring theme among complainers being that cPanel isn’t installed by default, so I have to wonder: are most of the dissatisfied customers people coming from shared hosting, lacking Linux skills, and not wanting to learn how to set up and administer a server?
I really wonder if they’re having a fundamental misunderstanding of the product, and they’re thinking they’re buying a managed VPS at the cheaper price of an unmanaged one. They do offer a managed service, which I have seen people write about, saying they were “shocked” that they would demand money to “set up their website.” I guess that’s why the have their new idiot-proof Cloud Hosting option now.